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Recall & Crisis Litigation

Rising consumer demand, international sourcing of products, and the changing landscape of advertising is increasingly complicating the potential impact of corrective actions for products, including recalls and crisis management.

Torys provides immediate and comprehensive support in any corrective action, including voluntary or involuntary recalls to corrective action, planned and unplanned inspections by regulators, and crisis management. Our experience extends from regulated products (foods, drugs, medical devices, natural health products/dietary supplements) to consumer products and other types of goods. Our deep experience with the laws affecting regulated and consumer products allows us to assist our clients every step of the way, from interacting on a daily basis with regulatory authorities on behalf of clients to, if necessary, providing defense of any product liability litigation that may ensue.

Our services include:

    • counseling on risk management and compliance policies;
    • handling product defects and corrections, inspections, changes in promotional materials and labeling;
    • notifications to companies and customers in the supply chain (distributors, wholesalers, dealers, retailers, franchisees);
    • handling inquiries from the media and from other persons in the supply chain; and
    • advising on recall implementation.
. . . a great firm in terms of experience, quick response times and accuracy. Obviously a top-notch firm.
Chambers Global